Your privacy matters to us. This Privacy Policy explains exactly what personal information pinasgame collects, how we use it, who we share it with, and how we keep it safe — in plain language you can actually understand.
pinasgame is committed to handling your personal information with the highest standards of security and transparency. Here's what that looks like in practice.
All data transmitted between your device and pinasgame is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks like BPI and BDO.
pinasgame does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate and improve our platform.
pinasgame complies fully with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC).
As a PAGCOR-regulated platform, pinasgame is required to collect and retain certain player data for regulatory compliance, anti-money laundering, and responsible gaming purposes.
You have the right to access, correct, and request deletion of your personal data held by pinasgame. Submit a data request anytime through our customer support team.
In the unlikely event of a data breach affecting your personal information, pinasgame will notify you and the National Privacy Commission within 72 hours, as required by Philippine law.
pinasgame ("pinasgame," "we," "us," "our") is committed to protecting the privacy and personal data of all users of our online gaming platform. This Privacy Policy describes how pinasgame collects, uses, stores, shares, and protects personal information in connection with your use of the pinasgame website, mobile applications, and all related services (collectively, the "Platform").
This Privacy Policy applies to all registered players, visitors to the pinasgame website, and any individual whose personal data is processed by pinasgame in connection with the Platform. By creating a pinasgame account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
pinasgame operates in the Philippines and is subject to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We are also subject to the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) with respect to player data retention and anti-money laundering compliance.
When you register for a pinasgame account or use our services, we collect personal information that you provide to us directly, including:
When you access and use the pinasgame Platform, we automatically collect certain technical and behavioral information, including:
pinasgame may receive personal information about you from third parties in certain circumstances, including:
pinasgame uses the personal information we collect for the following purposes:
Note on Marketing Communications: You may opt out of receiving marketing communications from pinasgame at any time by updating your notification preferences in your account settings or by contacting our customer support team. Opting out of marketing communications will not affect your receipt of essential account and service notifications.
Under the Philippine Data Privacy Act of 2012, pinasgame processes your personal data on the following legal bases:
pinasgame shares personal data with trusted third-party service providers who assist us in operating the Platform and delivering our services. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
pinasgame may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies where required by Philippine law or a valid legal order. This includes disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities.
In the event of a merger, acquisition, restructuring, or sale of all or part of pinasgame's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result.
pinasgame does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is not a product at pinasgame.
pinasgame retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pinasgame will securely delete or anonymize the data.
pinasgame uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the pinasgame Platform and your ability to access certain features. For non-essential cookies, you can manage your preferences through the cookie consent tool available on the Platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pinasgame:
| Your Right | What It Means |
|---|---|
| Right to Be Informed | You have the right to know what personal data pinasgame collects about you and how it is used, as described in this Privacy Policy. |
| Right to Access | You have the right to request a copy of the personal data pinasgame holds about you, along with information about how it is processed. |
| Right to Correction | You have the right to request correction of any inaccurate or incomplete personal data we hold about you. |
| Right to Erasure | You have the right to request deletion of your personal data, subject to our legal retention obligations under PAGCOR and AMLA regulations. |
| Right to Object | You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, and machine-readable format. |
| Right to Damages | You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data. |
To exercise any of these rights, please contact pinasgame's Data Protection Officer using the contact details provided in Section 12 of this Privacy Policy. We will respond to your request within thirty (30) days, as required by the Data Privacy Act.
pinasgame implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
While pinasgame takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the security of your pinasgame account credentials and for notifying us immediately of any suspected unauthorized access.
The pinasgame Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online gambling. pinasgame does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account.
If you believe that pinasgame may have collected personal data from a minor, please contact us immediately at the details provided in Section 12.
pinasgame reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Privacy Policy on the Platform and, where appropriate, by sending you a notification via email or in-app message. The date of the most recent revision will always be indicated at the top of this page.
Your continued use of the pinasgame Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pinasgame, please contact our Data Protection Officer (DPO):
pinasgame Data Protection Officer
Email: [email protected]
General Support: [email protected]
Available: 24 hours a day, 7 days a week via live chat on the Platform
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
Now that you know how pinasgame protects your data, you can play with full confidence. Join hundreds of thousands of Filipino players who trust pinasgame for a safe, fair, and fun online casino experience.