Frequently Asked Questions

Creating a pinasgame account is quick and easy. Click the Register button on the homepage, fill in your personal details including your full name, mobile number, email address, and date of birth. You must be at least 21 years old to register, in accordance with Philippine law. After submitting your information, verify your email address and mobile number. Once verified, you can log in and start playing immediately. The entire process takes less than 3 minutes.

You must be at least 21 years old to register and play at pinasgame, in accordance with Philippine law governing online gambling. During registration, you will be required to provide your date of birth. pinasgame reserves the right to request government-issued ID to verify your age at any time. Underage gambling is illegal and strictly prohibited. If you are under 21, please do not attempt to register or play on this platform.

Yes. pinasgame is required by PAGCOR regulations to verify the identity of all players. You may be asked to upload a government-issued ID (such as a Philippine passport, driver's license, or UMID card) and proof of address (such as a utility bill or bank statement). Verification is typically required before your first withdrawal, but pinasgame may request verification at any time. This process protects your account from fraud and ensures compliance with anti-money laundering regulations.

Click the Forgot Password link on the pinasgame login page. Enter the email address or mobile number associated with your account. You will receive a password reset link via email or SMS. Click the link and follow the instructions to create a new password. If you do not receive the reset link within 5 minutes, check your spam folder or contact our support team for assistance.

Yes. Log in to your pinasgame account and go to Account Settings. You can update your email address and mobile number from there. For security reasons, you may be required to verify the new contact details before the change takes effect. If you encounter any issues, contact our support team via live chat and they will assist you.

pinasgame accepts the following payment methods for Filipino players:

• GCash – Instant deposits and withdrawals
• PayMaya – Instant deposits and withdrawals
• BPI (Bank of the Philippine Islands) – Bank transfer
• BDO (Banco de Oro) – Bank transfer
• Metrobank – Bank transfer
• Other major Philippine banks – Via online banking or over-the-counter deposit

All transactions are processed in Philippine Peso (PHP). Minimum deposit is ₱100. There are no deposit fees charged by pinasgame.

The minimum deposit at pinasgame is ₱100 for all payment methods. There is no maximum deposit limit, but you may set your own deposit limits through the Responsible Gaming section of your account settings. Deposits via GCash and PayMaya are credited instantly. Bank transfers may take 1 to 3 business days depending on your bank.

Withdrawal processing times depend on your chosen payment method:

• GCash and PayMaya: Typically processed within 1 to 3 hours
• Bank transfers (BPI, BDO, Metrobank): 1 to 3 business days

All withdrawal requests are reviewed for security purposes. If your account has not been verified, you will be asked to complete identity verification before your first withdrawal is processed. Once approved, future withdrawals are faster.

The minimum withdrawal amount is ₱200. There is no maximum withdrawal limit per transaction, but daily and weekly limits may apply depending on your account status and verification level. VIP players enjoy higher withdrawal limits and priority processing. Contact our support team if you need to request a large withdrawal or have questions about your account limits.

No. pinasgame does not charge any fees for deposits or withdrawals. However, your payment provider (GCash, PayMaya, or your bank) may charge their own transaction fees. Check with your payment provider for details. All amounts displayed on pinasgame are in Philippine Peso (PHP) with no hidden charges.

pinasgame offers over 1,000 games across multiple categories:

• Slots: Classic 3-reel slots, video slots, progressive jackpot slots
• Bingo: 75-ball, 90-ball, and speed bingo rooms
• Live Casino: Live blackjack, roulette, baccarat, and game shows with real dealers
• Table Games: Blackjack, roulette, poker, baccarat, and more
• Specialty Games: Scratch cards, keno, and instant-win games

New games are added every week. All games are provided by licensed, certified game developers and tested for fairness.

Yes. Most slot games and table games at pinasgame offer a demo mode that allows you to play for free without risking real money. Demo mode is a great way to learn the rules, test strategies, and explore new games before playing with real funds. Note that live casino games and progressive jackpot slots are only available in real-money mode. You must be logged in to access demo games.

pinasgame does not require a separate app download. Our platform is fully optimized for mobile browsers on both Android and iOS devices. Simply visit pinasgame.app on your mobile browser (Chrome, Safari, Firefox, etc.), log in, and start playing. The mobile experience includes all the same games, payment methods, and features as the desktop version. No app installation needed — just instant access from anywhere in the Philippines.

Yes. All games at pinasgame use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our games are regularly tested and audited by independent third-party testing agencies. pinasgame operates under PAGCOR oversight, which requires strict adherence to fairness and transparency standards. Game results cannot be manipulated by pinasgame or any player. Every spin, deal, and draw is completely random.

New pinasgame players receive a generous welcome bonus package on their first deposit. The exact bonus amount and terms vary depending on current promotions. To claim your welcome bonus, register a new account, make your first deposit, and the bonus will be credited automatically. Check the Promotions page for the latest welcome bonus offer and full terms and conditions. Welcome bonuses are subject to wagering requirements before withdrawal.

Wagering requirements (also called rollover or playthrough) refer to the number of times you must bet your bonus amount before you can withdraw winnings earned from that bonus. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you must place ₱15,000 in total bets (₱500 × 30) before you can withdraw. Wagering requirements vary by promotion. Always read the full terms and conditions on the Promotions page before claiming a bonus.

If you have a pinasgame promo code, enter it during the deposit process. After selecting your payment method and entering your deposit amount, you will see a field labeled Promo Code or Bonus Code. Enter your code exactly as provided (codes are case-sensitive), then complete your deposit. The bonus will be credited to your account immediately if the code is valid. If you encounter an error, check that the code has not expired and that you meet all eligibility requirements.

Yes. pinasgame operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates online gaming in the Philippines. We comply with all Philippine laws and regulations governing online gambling, including age verification, responsible gaming, anti-money laundering, and player protection standards. pinasgame is a legal and licensed platform for Filipino players aged 21 and above.

Yes. pinasgame uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and never shared with third parties without your consent. We comply with Philippine data privacy laws and international best practices for data protection. For more details, read our Privacy Policy.

pinasgame is committed to promoting safe and responsible gaming. We offer the following tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Session Time Reminders: Receive alerts after extended play sessions
• Self-Exclusion: Temporarily or permanently suspend your account
• Reality Check: Pop-up reminders showing how long you have been playing
• Loss Limits: Set maximum loss amounts per day, week, or month

Access these tools anytime through your Account Settings under Responsible Gaming. For more information and support resources, visit our Responsible Gaming page.

Our Filipino support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Click the chat icon in the bottom-right corner of any page for instant assistance
• Email: [email protected] (we respond within 24 hours)

Live chat is the fastest way to get help. Our team can assist with account issues, payment questions, technical problems, and more.